FAQs
सवाल-जवाब
Milk and qualityदूध और गुणवत्ता
How fresh is it, really?दूध कितना ताज़ा है?
Hours, not days.
It is milked at sunrise and sunset and reaches your door within an hour. The milking time is printed on the cap.
Is your milk raw?क्या दूध कच्चा है?
Yes.
It is not pasteurised or processed after milking.
Why must I boil it?उबालना क्यों ज़रूरी है?
Because it is raw.
Unpasteurised milk can carry germs from the farm. A full boil at home makes it safe, just as families have always done.
How to boil and store itIs anything added to it?कुछ मिलाया जाता है?
No.
No preservatives, and nothing to make it last longer or look thicker.
Why so much malai when I boil it?उबालने पर इतनी मलाई क्यों?
Because nothing is taken out.
Our Full Cream milk keeps all its cream, so a thick layer forms as it cools.
Is it A2 or desi milk?क्या यह A2 या देसी दूध है?
No, and we won’t say it is.
Our herd is Jersey and crossbred. We tell you exactly what it is.
Is it organic?क्या यह ऑर्गेनिक है?
Not certified, so we don’t say it.
Organic is a certified claim in India. We will use the word only once we hold the certificate.
The farm and the herdफ़ार्म और गायें
Whose cows does it come from?किसकी गायों का दूध है?
Our own.
Every bottle comes from one herd at Village Pareli. We don’t buy milk from anyone else.
What do the cows eat?गायें क्या खाती हैं?
Food from our own fields.
Green fodder and grain grown on the same land as our HARVEST crops.
Can I come and see the farm?क्या हम फ़ार्म देखने आ सकते हैं?
Yes, please do.
Message us on WhatsApp and we’ll arrange a time to see the herd and the milking.
Find the farmOrdering and payingऑर्डर और भुगतान
How do I order?ऑर्डर कैसे करें?
On WhatsApp or by phone.
Add what you need to the basket and send it in one WhatsApp message, tap Order on WhatsApp on any product, or simply call us.
Go to the shopHow do I pay?भुगतान कैसे करें?
UPI or cash.
Pay for daily milk daily, weekly, every 15 days or monthly. For other orders we confirm the total on WhatsApp.
Do prices include taxes?क्या दाम में टैक्स शामिल है?
Yes.
The price you see is the price you pay. If a price changes, we tell you before we confirm your order.
Can I order ghee or HARVEST without daily milk?क्या बिना रोज़ के दूध के घी या अनाज मंगा सकते हैं?
Yes.
Order anything from the shop on its own, and we deliver it in your area.
Why do some things need ordering a day ahead?कुछ चीज़ें एक दिन पहले क्यों मंगानी पड़ती हैं?
They are made to order.
Malai and Khoya are made fresh for you, so they need a day’s notice.
When do you reply?आप कब जवाब देते हैं?
Deliveryडिलीवरी
Where do you deliver?आप कहाँ डिलीवरी करते हैं?
Within 10 km of Gola Gokarannath.
Gola Gokarannath and the villages and small towns around it. Send us your village or landmark on WhatsApp and we’ll confirm.
See the delivery areaWhen do you deliver?आप कब डिलीवरी करते हैं?
Morning and evening.
Morning 6:30-9:00 AM and evening 6:00-9:00 PM. You choose the slot when you order.
Is there a delivery charge?क्या डिलीवरी शुल्क है?
Not in our delivery hours.
For Deliver now: At your door within 30 minutes. Free on orders of ₹300 or more, otherwise a ₹20 delivery charge.
What is Deliver now?“अभी भेजें” क्या है?
Your order within 30 minutes.
At your door within 30 minutes. Free on orders of ₹300 or more, otherwise a ₹20 delivery charge.
Who delivers?डिलीवरी कौन करता है?
We do.
We deliver ourselves, with no couriers or middlemen, so milk reaches you within an hour of milking.
Do you deliver outside your area?क्या आप बाहर भेजते हैं?
Not yet.
Shipping ghee, grain and dal across India is something we plan to add later.
Daily milkरोज़ का दूध
How does daily milk work?रोज़ का दूध कैसे मिलता है?
Tell us once, and it comes every day.
Choose your milk, how much and morning, evening or both. We bring it until you tell us to stop.
Start daily milkCan I pause or change it?क्या दूध रोक या बदल सकते हैं?
Yes, by 8 PM the day before.
Message us on WhatsApp and we’ll pause or change the next delivery.
How do I stop?दूध बंद कैसे करें?
Tell us by 8 PM the day before.
Hand back your bottles and we return your ₹25 deposit.
How is daily milk billed?रोज़ के दूध का बिल कैसे बनता है?
Your choice.
Pay daily, weekly, every 15 days or monthly, by UPI or cash.
Bottlesबोतलें
Why glass bottles, not packets?पैकेट की जगह काँच की बोतल क्यों?
Glass is clean and comes back.
You rinse it and hand it back with the next delivery.
Is there a bottle deposit?क्या बोतल का पैसा जमा होता है?
₹25, once.
Paid when you start daily milk and returned when you stop and hand back your bottles.
What if a bottle breaks?बोतल टूट जाए तो?
The ₹25 deposit is paid again.
It covers a replacement bottle. Accidents happen, so just let us know.
Still have a question?
कुछ और पूछना है?
Message or call the same number. We reply from 5 AM to 11 PM, every day.